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FAQ

FAQ

Frequently Asked Questions

To place an order, simply browse our website and add your desired items to the shopping cart.

When you’re ready to complete your purchase, click on the shopping cart icon and follow the prompts to checkout.

You’ll be guided through the payment process, and once your order is confirmed, you’ll receive an email notification.

We prioritize your payment security and offer a variety of safe and secure payment methods.

You can choose from credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pay, and other trusted online payment options.

Rest assured that your payment information is handled with the utmost care and security during the checkout process.

Your financial data is encrypted to ensure a secure transaction experience.

Choose your preferred payment method during checkout with confidence in our commitment to protecting your payment details.

Delivery times may vary depending on your location and the shipping method selected during checkout.

Typically, orders are processed and shipped within 2-5 business days, and you can expect to receive your order within 2-6 business days depending on your location.

For more accurate delivery estimates, please refer to our Shipping Information .

After your order is processed and shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the status and delivery progress of your order.

Please allow up to 24-48 hours for tracking information to become available.

We want you to be completely satisfied with your purchase.

If you’re not happy with your order, please review our Return Policy for detailed instructions on how to initiate a return or exchange.

Our goal is to make the return process as smooth as possible for you.

Yes, we offer international shipping to many countries around the world.

During the checkout process, you can select your country from the list of available shipping destinations.

Please note that shipping fees and delivery times may vary based on your location.

We understand that circumstances may change.

If you need to cancel or modify your order, please contact our customer support as soon as possible.

We will do our best to accommodate your request, but please note that order changes may not be possible once the processing has begun.

We apologize for any inconvenience.

If you receive a damaged or incorrect item, please contact our customer support within 10 days of receiving your order.

Our team will assist you in resolving the issue by arranging for a replacement or return.

If you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help.

You can reach us by sending an email to support@exoaked.co, or by using the contact form on our website.

We strive to respond promptly and our typical response time is within three business days.

Your satisfaction is our top priority, and we’re always ready to assist you.

Your privacy is important to us.

We have implemented robust data protection measures to secure your information.

Please review our Privacy Policy to understand how we collect, use, and protect your data.