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Returns & Refunds

Hassle-Free Returns and Refunds

At eXoaked, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we offer a hassle-free return and refund process.

14-Day Return Policy

We understand that sometimes things don’t work out as expected. That’s why we provide a 14-day window for you to return your items from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Cost of Returns

Please note that you’ll be responsible for covering the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return reaches us safely.

Online Return Form

To initiate a return, please fill out the online return form available on our website. Be sure to include your order number in the package when you send it back to us. This will help us identify your package quickly upon receipt.

Return form

Please send all returns to the following address:

Designare / eXoaked
Aarslevvej 31
2610 Roedovre
Denmark

Refund Process

Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exclusions

Certain items are not eligible for return, including personalized or customized products. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help make your shopping experience with eXoaked as enjoyable as possible.